On-the-Spot Inspections™
A real-world application of Pedge's real-time inspection and response system
See it in motion
What “on-the-spot” actually means
This isn't a delayed mystery shop report. It's structured signal captured during the visit — tied to location, time, and the real customer journey — so managers can act before the moment is lost.
The guided slide deck is in Explore the full experience below.
Traditional vs Real-Time
Traditional Mystery Shopping
- 1–2 visits per month
- Delayed reporting
- External shoppers
- Static reports
- High cost per visit
On-the-Spot Inspections™
- Continuous feedback
- Real-time alerts
- Actual customers
- Live dashboards
- Scalable, cost-effective
Most inspection systems capture data. Pedge systems trigger action.
This isn't a delayed mystery shop report—it's structured signal captured during the visit and tied to location, time, and the real customer journey. Compared with programs that mostly measure experience after guests have left, on-the-spot inspections give leaders a chance to fix issues while people are still on-site.
The problem with "after-the-fact" measurement
- Feedback arrives too late to change the outcome
- Low-frequency snapshots hide what's really happening day to day
- Scores without context don't tell you what to fix — or where
The shift
Move from periodic evaluation to continuous, in-moment operational awareness— powered by structured inspections your customers can drive while they're still on-site.
How it works
Three steps from the interaction to action — Capture, Trigger, Track.
Step 1
Capture
Customers engage on-site (QR, receipt, signage, table tent). They complete a quick path — or step into a deeper inspection when it makes sense — so you get structured input in context, not from memory days later.
Step 2
Trigger
Thresholds, alerts, and workflows fire in real time — so the right leaders see friction, risk, or excellence while it still matters. Incentives (coupons, drawings) can boost participation without diluting signal.
Step 3
Track
Dashboards and reporting connect the dots across locations and time — so you move from one-off scores to trends, accountability, and measurable improvement.
Issues can be identified and addressed before the customer walks out the door.
Powered by our Smart Forms platform—enabling customizable, fully hosted workflows with built-in automation and reporting.
Presentation
Explore the full experience
Walk the deck with narration, captions, and multilingual audio when files are available in storage — right after the overview video above.
On-the-Spot Inspections™
Real-time customer experience intelligence—captured during the visit.
On-the-Spot Inspections™. Real-time customer experience intelligence—captured during the actual visit, not days later.
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